Can we change how often a review request is automatically sent?

Can we change how often a review request is automatically sent?

Yes, you can set how many days (after a purchase) a review is sent, how many days in between reviews, and how many attempts.
Simply login to your Digital Ecosystem, select the "Get 5 Star Reviews" tile, then select the Settings tab, then "Product Reviews" tab.



Review Request Delivery: Determine when to send a review request after a purchase (Recommended is 14 days after the order is purchased, 0 days to send it immediately)
Retry Frequency: Send an automated follow-up to remind users to submit a review.
Retry Attempts: Determine the number of times a reminder will be sent.
You can also enable the system to automatically send both service review request and product review request. If disabled only a product review request will be sent.


Enabling the auto-share, will automatically send reviews to your social media account, if they meet your rating criteria (for example any review with 3 stars or more will automatically be shared).



    • Related Articles

    • How do I send a Product Review request?

      A review request can be sent directly from your Digital Ecosystem: You can send a review request via email or SMS, on either a product or a service, or both if it applies to your business. If you would like to automate this process from your ...
    • Can we add more products to the Product Reviews Catalog?

      You can add products, edit existing products, and delete products from the "Product Reviews" section. Log in to your Digital Ecosystem, select the "Get 5 Star Reviews" tile, then the "Product Reviews" tab. In the Catalog tab you will find Your ...
    • Can I check the reviews and analytics that have been received by customers?

      You can check all the analytics on your reviews.   Login to your Digital Ecosystem, select the "Get 5 Star Reviews" tile;   Then start by selecting the "Product Reviews" tab, then Review Feed: You can view the analytics on:  Average Review Rating ...
    • How can I embed my Product Reviews directly to my Shopify website?

      Our Product Reviews solution offers two way to show off your product reviews on your ecommerce website: Product Details Embed: Showcase detailed product reviews on your product pages. Star Ratings: showcase the average aggregated rating of a product. ...
    • How can I embed my Product Reviews directly to my ECWID website?

      Our Product Reviews solution offers two way to show off your product reviews on your ecommerce website: Product Details Embed: Showcase detailed product reviews on your product pages. Star Ratings: showcase the average aggregated rating of a product. ...