Can we change how often a review request is automatically sent?
Yes, you can set how many days (after a purchase) a review is sent, how many days in between reviews, and how many attempts.
Simply login to your Digital Ecosystem, select the "Get 5 Star Reviews" tile, then select the Settings tab, then "Product Reviews" tab.
Review Request Delivery: Determine when to send a review request after a purchase (Recommended is 14 days after the order is purchased, 0 days to send it immediately)
Retry Frequency: Send an automated follow-up to remind users to submit a review.
Retry Attempts: Determine the number of times a reminder will be sent.
You can also enable the system to automatically send both service review request and product review request. If disabled only a product review request will be sent.
Enabling the auto-share, will automatically send reviews to your social media account, if they meet your rating criteria (for example any review with 3 stars or more will automatically be shared).
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