How do I change the sentiment of a post in Reputation Manager?
To change the sentiment of a post, select the Reputation Manager tile.
Each post has a sentiment of unhappy, neutral, or happy. Click to change the emoticon if you notice any discrepancies.
Select to filter by sentiment.
How do I change the sentiment of a post in Competition Tracker?
To change the sentiment of a post, select the Competition Tracker tile. Select the emoticon that matches the sentiment of the post: Unhappy, Neutral, or Happy
How do I get started with Reputation Manager?
It's important to know what people are saying about your business, and with Reputation Manager, you can easily track your online image from one place. Start by watching our walkthrough video to learn how to use this powerful tool. To access this ...
How do I filter my Reputation Manager feed in the mobile app?
Select the Reputation Manager tile. Select the filter icon. You can filter by Post, Emotion, and Date Range. Select All Posts, My Posts, or My Customer Reviews. Select the dropdown arrow to filter by emotion. Select the dropdown arrow to select a ...
How do I set up Reputation Manager?
To set up Reputation Manager, select the Reputation Manager tile. Select “Get Started”. Connect the social media accounts you’d like to track. Allow 15 minutes for the posts to populate. Keep in mind: You must have a Google My Business account set up ...
How do I respond to a post in Reputation Manager?
To respond to a post, select the Reputation Manager tile. Select “Respond” to respond to a review. Type your response, and then select "Post".