How do I connect my online store to Stripe?
Stripe provides a simple and user-friendly way for individuals and businesses to accept payments online. Stripe serves the US, Canada, UK, Australia, Japan, Ireland, and other countries. See the full list.
Connecting Your Store to Stripe
To enable Stripe in you store, navigate to your E-Commerce tile and go to System > Settings > Payment page. Select “Connect with Stripe”.
You will be redirected to another window with a Stripe registration form. If you're new to Stripe, fill out the registration form and provide details about your business. Select “Authorize access to this account” to allow your store to connect to your Stripe account.
If you already have an account, sign in through the link displayed in the upper right corner. Select "Connect by Stripe account" to connect your store to Stripe.
Stripe is now connected to your store. Your Stripe ID is displayed in the settings along with other parameters of your Stripe account.
- Live charges: Indicates whether your store is ready to accept payments from buyers through Stripe.
- Supported currencies: Shows what currencies your Stripe account can accept.
- Automatic transfer: Indicates whether the payouts for payment received through Stripe are sent to your bank account automatically. Check Stripe's FAQs for more detailed information.
If you want to connect your store to another Stripe account, just select “Disconnect Stripe” and repeat the steps above.
What do I need to do to start running real transactions?
It takes just a few minutes to activate your account by providing Stripe with some basic information about you and your business. Once you've activated your account, you are ready to accept credit card payments.
Connection Attempt Error
You may see this error in the popup settings page for Stripe in your E-Commerce tile:
Connection attempt error: Please grant all permissions to our app to complete the Stripe setup and start accepting payments online.
This error indicates that you did not allow your Stripe account to connect with your store. To get rid of this error you should complete all setup steps.
Live Charge Disabled
If you didn't activate your account, you will be unable to receive real payments and the “Account details” page will show that live charges are disabled.
You can activate your Stripe account by submitting some information about your business in your Stripe account or by contacting Stripe support.
I changed my API key. How do I reflect this in my store?
Your Stripe API key is displayed and can be managed only in your Stripe account. Once you've connected your store to Stripe, the key is automatically passed from Stripe to your store through an encrypted connection. If you generated a new key in your Stripe account, you should activate it in your store:
Navigate to your E-Commerce tile and go to Settings > Payment, select “Account Details” next to Stripe payment method
Select “Disconnect Stripe”
Click on "Connect with Stripe" and follow the steps in this article
Save your changes
Where do I find information on my transactions and transfers?
The money is collected in your Stripe account where you can manage transfers. Visit Stripe’s knowledge base to learn about transactions, payouts, accounting, etc.: https://support.stripe.com/
Can I save a customer’s card and charge it later?
Now it is possible to store card details in Stripe and charge your customers after they have placed an order and used Stripe as the payment method. To use this feature, you need to enable it in your store > Settings > Payment: Stripe, Account details. When this is done, your customers who have placed an order paid via Stripe will automatically appear in your Stripe dashboard and their profile will be shown there. This will allow you to return and charge the card at a later date using the “+ Create Payment” link.
You can also see the customer in the order details in your E-Commerce tile > My Sales > Order Details, and view their profile in Stripe by selecting their Customer ID.
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