Customers may often abandon their shopping carts because of the extra shipping costs. By offering free shipping options at checkout, you can encourage your customers to complete their orders. There are a few different ways that you can set up free shipping options in your online store.
To enable free shipping, select the E-Commerce tile.
Free Shipping on all Orders
Select Settings > Shipping and Pickup. Select Add Shipping.
Select the carrier company that you ship with. The carrier companies are suggested depending on your country. Select Set Up.
Select Set Up Free Shipping.
Enter the Shipping name of the method that is displayed for customers at checkout.
Click Set delivery speed and enter the time it takes for orders to arrive when shipped with this method (optional). Click Set shipping region to specify the destinations to which you ship with this method.
Now the free shipping option will be offered for all orders shipped within the set region at checkout.
Free Shipping Over a Set Subtotal or Weight
Free shipping for orders over a set dollar amount or total order weight can motivate customers to buy more than they planned to. To add a new free shipping method for orders over a certain subtotal or weight, click Set up Custom Rates.
Enter the Shipping name of the method that is displayed for customers at checkout. Choose what the calculation will be based on: Subtotal or Weight.
Set the subtotal or weight range over which the shipping will be free. Enter zero in the Rate per order field.
Click Set delivery speed and enter the time it takes for orders to arrive when shipped with this method (optional).
Click Set shipping region to specify the destinations to which you ship with this method.
Product Specific Free Shipping
You can promote particular products in your catalog by offering free shipping for them. To set up free shipping for a particular item in your store, select the product that you want to ship for free in editing mode.
Select Tax and Shipping. Scroll down to shipping rates.
Select Free shipping. Click Save.
When the option is enabled for the product, customers won’t be charged for shipping of this item at checkout.