How do I manage customer notifications from my online store?
Customer notifications are email messages that customers automatically receive from your store after they have successfully placed an order, you have changed their order status, the digital files they bought are ready to be downloaded, etc.
You can manage customer email notifications in your E-Commerce tile > Settings > Email Notifications. Here you can choose which customer notifications you want to send and which ones you want to disable, set the store name and email address that customers will see when they receive emails from your store, upload a logo, etc. You can also edit email notification templates, add info about new products in your store, alert customers about ongoing sales, and encourage customers to place new orders by sharing discount coupons.
To manage customer notifications, select the E-Commerce tile.
Select Settings and Email Notifications.
Enabling/Disabling Customer Notifications
By default, all customer email notifications are enabled in the store. You can see and manage these notification options in your Settings > Mail, in the “Customer notifications” section.
You can choose what emails you want to send to customers and disable those you don’t need. For example, if you change order statuses in your dashboard to keep track of order processing for yourself and don’t want customers to see these updates, you can disable “Order status changed” notifications and keep only “Order shipped.”
Changing the "From" Email Address and Store Name
You can specify what email address customers will see as “from” address when they receive notifications from your store. To change the “from” email address and store name for your customer notifications, go to Settings > Email Notifications. Scroll down and select the change button in the Mail Settings section.
Update the fields and select Save Changes.
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