How do I refund an order from my online store?

You can give a customer a full or a partial refund for an order.

Tip: To actually refund the payment, you will need to log in to the merchant account of the payment processor you use in your store and issue a refund from there.

To notify your customer about the refund, select the E-Commerce tile.

Select My Sales > Orders and select a payment option. Select Refunded or Partially Refunded. The customer will receive a notification about the changed order status in their inbox.

Note: If you mark an order as Refunded, we will automatically restock the purchased items. If you mark an order as Partially refunded, we will not change the stock of the purchased products. In both cases, we will not process an actual payment reversal.