How do I respond to a review in Testimonial Collector?
To respond to a review, select the Get 5 Star Reviews tile.
Select the Respond button next to the review you'd like to respond to.
Our platform automatically pulls new reviews and responses to reviews daily (at midnight to be exact for the previous days' data).
You can manually force the sync by clicking on the "Sync Reviews" button. (Can take up to 30 minutes.)
Related Articles
Where can I access my settings in Testimonial Collector?
To access your settings in Testimonial Collector, follow the steps below: 1. Log in to your dashboard and select the Get 5 Star Reviews tile. 2. Select the Settings tab. The following screen will display. You can access the following tabs: 1. ...What happens when I connect a platform in Testimonial Collector?
When you connect a platform in Testimonial Collector, we will pull reviews from that platform and you will be able to ask your customers to leave reviews there. You can see your reviews by logging in to your dashboard. Select the Get 5 Star Reviews ...What can I do on the My Reviews tab in Testimonial Collector?
To access the My Reviews tab in Testimonial Collector, select the Get 5 Star Reviews tile. Navigate to the My Reviews Tab. Here you can see all of the reviews you've collected and the review platforms you've connected. Our platform automatically ...What tabs are available in Testimonial Collector?
To access Testimonial Collector, select the Get 5 Star Reviews tile. Here you can access the following tabs: My Reviews, Get Reviews, and SettingsWhat is Testimonial Collector?
We've made gathering 5-star reviews super simple. Send customizable surveys to your customers via text and/or email, and collect reviews on all the major platforms: Google, Yelp, and more. Watch the video below to see how Testimonial Collector works, ...