How do I view the Happiness Meter in Reputation Manager?
To view your Happiness Meter, select the Reputation Manager tile.
Each post has a sentiment of unhappy, neutral, or happy. Click to change the emoticon if you notice any discrepancies.
The Happiness Meter gives you an overall look at how satisfied your customers are.
If you're able to respond to a negative post and resolve the issue, change the sentiment to Happy to update your Happiness Meter percentage.