How do text survey recipients leave a review with Testimonial Collector?

How do text survey recipients leave a review with Testimonial Collector?

Your customer will receive a text message with your Welcome Message and a link to leave you a review on your enabled platforms. 

Your customer has the option to give you a thumbs down or thumbs up. If the customer gives you a thumbs up, we’ll ask them to leave a review on your enabled platforms. If they give you a thumbs down, they can leave a review only you will see.

Happy customers will then be prompted to leave a review on your enabled platforms. If the customer doesn’t have an account on these platforms, they can select the “Click Here” button and their review will appear on your Reviews page only.

The customer will add their review, name, and email. When they’re done, they’ll select “Submit”.

The survey is now complete.

    • Related Articles

    • What does my text survey look like to my customers?

      When your customer receives a survey via text, they will see your customized welcome message. They can tap the link in the survey to leave a review on your selected platforms.  To manage your text survey settings, log in to you DCC, go to the "5 star ...
    • How do I write my text message survey?

      Our tool lets you send customizable text surveys to your customers. It works because 81% of Americans own a smartphone, and if we’re honest, aren’t we all glued to them?   SMS surveys are a great way to catch customers where they’re already spending ...
    • How do I customize my text survey in Testimonial Collector?

      To customize your text survey, select the Get 5 Star Reviews tile. Select the Settings tab, and then select the "Click to Edit" link.  Make changes to the Welcome Message your customer will receive, and then select Save.  Select the tag icon to ...
    • How do I write my email survey?

      Your survey messaging should speak to your customer. A change to your message can mean the difference between a new 5-star review and your request going straight in the trash. To learn more on how to use Testimonial Collector to send email surveys to ...
    • How do I get started with Testimonial Collector?

      Testimonial Collector lets you send surveys and collect feedback from the people who matter most: your customers. Start by watching our walkthrough video to learn how to use this powerful tool to send surveys, gather reviews, and publish them online. ...