How do we enable product reviews, and what are some of the features?
Product Reviews already comes with your Get 5 Star reviews.
Just login to your Digital Ecosystem, select the Get 5 Star Reviews tile, and click on the "Product Reviews" tab;
Our reviews platform now supports two types of reviews;
Product Reviews: Customers can leave a review for a specific product the have purchased from you.
Services Reviews: Customer can leave a review for a service your business provides.
There are several benefits to using reviews when generating more sales:
- Product reviews helps a company by providing a platform where all the previous buyers of their products, can give their feedback about the product they have purchased. A good review on a product helps the other buyer to purchase the product.
- It also helps the business to get the feedback on the service provided or the feedback on a product. With this information a business owner can improve there product(s) and or service(s).
Reviews can be displayed for your customers in several ways:
Product Detail: Showcases detailed product reviews on your product pages.
Star Rating View: Average Star ratings appear next to the product title. Once the customer hovers over the star ratings, then more details such as ratings for each star given by different customers will be shown.
A review request can be sent directly from your Digital Ecosystem:
You can send a review request via email or SMS, on either a product or a service, or both if it applies to your business.
Login to your Digital Ecosystem account, the select the "Get 5 Star Reviews" tile;
Select "Get Reviews"
From here you will be able to send reviews, add products to our catalog for reviews, check your reviews feed and check the analytics on the reviews you have sent and received.
Enter the name, email, phone number, or group name of the intended recipients
You can now select whether to send a review request for a Service, a Product or Both:
While sending the product review, the user can select the product or add the product if it is not available in the product catalog.
We can send manual review request (as shown above) and automatic review request.
Automatic: When the user purchases the product, our system receives the order information such as order id, name of the customer, email of the customer, product image and product url. Based on the information, the system sends an email to the customer.
For more info on automation and integrating with your ecommerce platform, click here.
You can schedule your review or click on the send now button to send immediately.
The settings on the "Schedule Reviews" allows you to edit the review request; you can cancel the request, preview the message or send the review request now.
Once you are up and running with your product reviews, you can check your reviews feed, by clicking on the "Product Reviews" tab:
Contact information on reviews submitted are automatically saved to the CRM in our Digital Ecosystem.