Is there a limit to how many surveys I can send in Testimonial Collector?
No, you can send as many surveys as you want, but we recommend sending surveys to customers within 24 hours of their interaction with you. That way, their experience is still fresh in their minds.
What is Testimonial Collector?
We've made gathering 5-star reviews super simple. Send customizable surveys to your customers via text and/or email, and collect reviews on all the major platforms: Google, Yelp, and more. Watch the video below to see how Testimonial Collector works, ...
Can I send multiple surveys to one customer in Testimonial Collector?
Yes, Testimonial Collector will allow you to send a survey to the same customer multiple times.
How do I get started with Testimonial Collector?
Testimonial Collector lets you send surveys and collect feedback from the people who matter most: your customers. Start by watching our walkthrough video to learn how to use this powerful tool to send surveys, gather reviews, and publish them online. ...
How do I send a survey to a customer in Your Customers?
To send a survey from the Your Customers section, select the Your Customers tile. To send the customer a survey, select the Send Survey icon. Select “Yes” from the pop-up menu to confirm.
How do I write my email survey?
Your survey messaging should speak to your customer. A change to your message can mean the difference between a new 5-star review and your request going straight in the trash. To learn more on how to use Testimonial Collector to send email surveys to ...