What is Conversations?

Conversations, our centralized messaging platform, funnels all your online conversations to one place. We give you a unified inbox where you can manage conversations happening on Facebook, Google, email, text, and your website. You can also manage conversations whenever and wherever with our mobile app. 

You can connect the following channels in Conversations:

Facebook and Google only allow you to respond to messages sent to you. You can't initiate a conversation via those channels.

Log in to your dashboard and select "Conversations".

The Inbox screen is where you can begin engaging with customers using Google Messages, Facebook Messages, Email, SMS (with MMS capability), and from customer web form submissions.

  Google Messaging: You can respond to any message submitted from the messaging feature on a search result.

 Facebook Messaging: You can respond to customers messaging your Facebook business page.

 Email: You can send and receive emails.

SMS Text: You can send and receive text messages to an SMS\MMS enabled phone number.

 Website Form Submissions: You can read and respond to customers using the contact form on your website.

• Related Articles

• How do I access Conversations on mobile?

  Conversations works on our mobile app exactly as it does on the desktop version. One added feature is that you will get push notifications that appear on your phone letting you know when you have received a new message. Log in to the app and scroll ...

• How do I edit the button text on the form on my website?

  To make changes to the form on your website, select the Manage Your Site tile.  Select the button, and then select the Edit icon. Change the button text and select “Save”. The button text has been changed. 

• Where do I check the messages submitted through the contact form on my website?

  Form submissions can be checked in your dashboard. Log in to your account and select the Your Customers tile. Select the My Messages tab. You can view the message and reply directly from here.

• What fields can I add to my website's form?

  To make changes to your website's form, select the Manage Your Site tile.  Select a form field, and then select the Settings icon.  The available field options are: Text Box, Text Area, Check Box, Radio Button, Drop Down, and Email.

• How do I add placeholder text to the form on my website?

  To add placeholder text to a form field, select the Manage Your Site tile. Select the form field and then select Settings. Update the Placeholder Text field.