tool lets you send customizable text surveys to your customers. It works
because 81% of Americans own a smartphone,
and if we’re honest, aren’t we all glued to them?
surveys are a great way to catch customers where they’re already spending a lot
of their time, but good survey messaging plays a big part in sealing the deal.
are our best tips for writing a survey that people want to take.
Keep it short.
might be tempting to just copy/paste your email survey, but your text message
should be unique – and feel like a text message! We all love texts because
they’re a fast way to communicate, so keep yours short.
Make it personal.
like with email, people are more likely to respond to your text survey if it
feels personal. Use our tags feature to insert dynamic tags like your
customer’s name. This will do great things to your response rate.
learn how to insert tags in your Testimonial Collector survey, click here
Mention your business name.
may have just interacted with a customer, but that doesn’t mean you can assume
they know who you are. Always start with mentioning your business name to
introduce yourself and make your message clear.
messages are more informal than an email. They’re casual, so make sure you strike
a friendly, helpful tone. Thank your customer for their support and make sure
they know that their feedback helps you a lot!
Make your call to action clear.
survey should end with your CTA –
whatever action you want your customer to take. In this case, it’s to leave you
a review. Use a variation of “Click the following link to leave us a review”.
what your text survey will look like to customers, click here
Use one of our templates.
in doubt, try starting with one of the templates below. Don’t forget to keep
adapting. Try and get your response rate as high as possible!
- Hi [First Name], thanks for being a loyal
[Business Name] customer. It was our pleasure serving you! We’d love your
feedback to make sure we’re giving you the service you deserve. Please click
the following link to leave us a review.
- Hi [First Name], thanks for your recent
purchase at [Business Name]! We appreciate your support and want to make sure
we keep providing you with great products. Please click the following link to
leave us a review.
What are your top tips for collecting reviews?
We all know reviews rock. 97% of people read reviews for local businesses, and that shouldn’t surprise you if you consider your own buying habits. When’s the last time you bought something or did business with someone without doing your research? On ...
How do I write my email survey?
Your survey messaging should speak to your customer. A change to your message can mean the difference between a new 5-star review and your request going straight in the trash. To learn more on how to use Testimonial Collector to send email surveys to ...
What does my text survey look like to my customers?
When your customer receives a survey via text, they will see your customized welcome message. They can tap the link in the survey to leave a review on your selected platforms. To manage your text survey settings, log in to you DCC, go to the "5 star ...
How do text survey recipients leave a review with Testimonial Collector?
Your customer will receive a text message with your Welcome Message and a link to leave you a review on your enabled platforms. Your customer has the option to give you a thumbs down or thumbs up. If the customer gives you a thumbs up, we’ll ask ...
How do I customize my text survey in Testimonial Collector?
To customize your text survey, select the Get 5 Star Reviews tile. Select the Settings tab, and then select the "Click to Edit" link. Make changes to the Welcome Message your customer will receive, and then select Save. Select the tag icon to ...