Orders
How do I manage pickup orders from my online store?
To manage pickup orders, select the E-Commerce tile. . Select My Sales > Orders. To confirm an order is for pickup, you will see the In-store Pickup icon. To inform the customer that their order is awaiting pickup, simply change its Fulfillment ...
How do I print shipping labels and packing slips for my online store?
You can print shipping labels right in your dashboard. App Market features apps that allow you to print shipping labels and streamline the shipping process. Printout Designer Printout Designer allows you to create invoices, packing slips, and ...
How do I add tracking numbers to my online store orders?
When you have shipped an order, you can pass the package tracking number to the customer so that they can check the delivery status. You can mark orders as Shipped and assign the tracking number to it. To add a tracking number, select the E-Commerce ...
How do I delete an order from my online store?
Deleting an order will remove any record of it from your store and your order history. To delete an order, select the E-Commerce tile. Select the checkbox next to the order you would like to delete. Select Mass Update and select Delete Selected.
How do I cancel an order from my online store?
You might need to cancel an order if a customer changes their mind about the purchase before they have paid for it. To cancel an order, select the E-Commerce tile. Select My Sales > Orders > Select the dropdown next to paid and select Canceled. Once ...
How do I refund an order from my online store?
You can give a customer a full or a partial refund for an order. Tip: To actually refund the payment, you will need to log in to the merchant account of the payment processor you use in your store and issue a refund from there. To notify your ...
How do I manage admin notifications from my online store?
Admin notifications are emails sent to the store owner automatically when a new order is placed and when products get low in stock. The store owner can also receive copies of all email notifications that are sent to customers. You can select what ...
How do I manage customer notifications from my online store?
Customer notifications are email messages that customers automatically receive from your store after they have successfully placed an order, you have changed their order status, the digital files they bought are ready to be downloaded, etc. You can ...
How do I export orders from my online store?
When you need to generate a sales report, create a report of collected sales taxes, or simply get a list of orders with their details, you can use the export tool in your store. The exported order data will be saved on your computer as a CSV file. ...
How do I create an order on behalf of a customer?
When you sell from your online store, the orders your customers place are automatically recorded in your dashboard. If you sell offline as well, for example, you accept orders by phone or email or have a brick and mortar store, we do not know about ...
How do I edit an order in my online store?
Sometimes you need to update the information in your orders, for example: A customer changed their mind and decided to buy some other product, like of different color or size. A customer made a mistake in the delivery address. You want to change the ...
How does my online store take orders?
Understanding the ordering process is essential for running your business. New orders appear on the orders list in your E-Commerce tile > My Sales > Orders. You can also edit orders or create them manually. To view orders, select the E-Commerce tile. ...
How do I view my online store's sales?
To view your sales, select the E-Commerce tile. The My Sales section tracks all sales, customer info, and order edits. Below is a sample order. Select Print Invoice to open the invoice in a new window. Printing options will automatically appear.
How do I update an order in my online store?
The Update Order drop down provides five different options. View Order Update Status Mark as Shipped Edit Order Print invoice View Order: View an order's details.